Have any questions? Find answers here.
Welcome to our Frequently Asked Questions! Here you'll find answers to the most common questions about our products, ordering process, shipping, and more. If you need further help, please contact our customer support team.
What is the return policy?
We offer a hassle-free return policy. If you are not satisfied with your purchase, you may return unused items within 7 days of delivery for a refund or exchange. Items must be in their original packaging and condition. Please contact our support team to initiate a return and receive instructions.
What are the shipping options?
We provide free standard shipping on all domestic and international orders. Expedited shipping is also available for an additional fee. All orders are shipped securely and tracking information is provided once your order has been dispatched.
When will I receive my order?
Orders are processed within 2-3 business days. Delivery typically takes 7–10 days for international destinations and 2 days for domestic orders. You’ll receive an email confirmation with your expected delivery date once your order has been shipped.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number and a link to monitor shipment progress. If you have any issues accessing your tracking details, please contact our customer support team.
What payment methods do you accept?
We accept all major payment methods including credit and debit cards (Visa, MasterCard, American Express), and digital wallets. All payments are processed securely through Stripe, our trusted payment gateway. Stripe protects every transaction with advanced encryption, fraud detection, and PCI DSS Level 1 compliance.