Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?

We accept all major payment methods including Visa, MasterCard, American Express, Apple Pay, Google Pay, and PayPal. All payments are processed securely through Stripe, our trusted payment gateway, which protects every transaction with advanced encryption and PCI DSS Level 1 compliance.

Do you offer gift certificates?

Absolutely! Treat someone special to the gift of beautiful hair with our gift certificates.

Is there a loyalty program?

Yes! We reward our loyal customers. Join our loyalty program to earn points on every purchase and enjoy exclusive perks.

Shipping & Delivery

Do you offer free shipping?

Yes! We offer free standard shipping worldwide on all orders over 500 AED.

How long does delivery take?

• International orders: 7–10 business days
• Domestic (UAE) orders: 2 business days
• Same-day delivery (Dubai): Available for local customers

How can I track my order?

Once your order ships, you'll receive a confirmation email with your tracking number and a link to monitor your shipment's progress. If you have any issues, contact our support team.

Do you ship to my country?

We ship worldwide! If you can place an order, we can deliver to you.

Returns & Exchanges

What is your return policy?

We offer a hassle-free return policy. If you're not completely satisfied, you may return unused items within 14 days of delivery for a refund or exchange. Items must be in their original packaging and condition.

How do I initiate a return?

Simply contact our support team at support@zodishair.com or via WhatsApp at +971 54 420 8992, and we'll guide you through the process.

What if my order arrives damaged?

We take quality seriously. If your order arrives damaged or defective, please contact us immediately with photos, and we'll make it right whether that's a replacement or a full refund.

Product Questions

What type of hair do you sell?

We sell 100% Remy human hair the highest quality standard. Our hair is cuticle-aligned, meaning all cuticles face the same direction, which prevents tangling and matting. We offer Virgin (unprocessed) and Raw (single-donor, unprocessed) hair options.

What textures do you offer?

We offer four main textures:
- Straight - Sleek, silky, and elegant
- Wavy (Body Wave) - Soft, beachy waves with natural movement
- Curly - Defined, bouncy curls
- Kinky Curly - Bold, voluminous texture for natural-looking styles

What lengths are available?

Our extensions are available in lengths ranging from 14 inches to 30 inches.

Can I dye or color the hair?

Yes! Our Virgin and Raw hair can be dyed, bleached, and colored just like your natural hair. For best results, we recommend having a professional colorist handle any major color changes.

How long will my hair last?

With proper care:
- Remy Hair: 6 -12 months 
- Virgin Hair: 12 - 24 months 
- Raw Hair: 2+ years

Care & Maintenance

How do I care for my extensions?

We recommend:
- Washing every 1–2 weeks with sulfate-free shampoo and conditioner
- Air-drying when possible
- Using heat protectant before styling
- Storing in a breathable silk or satin pouch
- Brushing gently from ends to roots with a wide-tooth comb

Can I sleep in my extensions?

For sew-in or tape-in extensions, braid your hair loosely or wrap it in a silk scarf before bed to prevent tangling.

Still Have Questions?

We're here to help! Reach out to us anytime: -
📞 WhatsApp: +971 54 420 8992 
🕒 Hours: Mon-Sat: 10AM-10PM | Sun: 4PM-10PM (GST)